Privacy Policy
Last updated: 7 April 2026
This Privacy Policy explains how Channel Health Limited collects, uses, stores and shares personal data when you visit this website, contact us, or interact with us through this site.
1. Who we are
Channel Health Limited
71 to 75 Shelton Street
Covent Garden
London WC2H 9JQ
United Kingdom
Email: contact@channelhealth.co.uk
For the purposes of applicable data protection law, Channel Health Limited is the controller of personal data collected through this website.
2. Personal data we collect
We may collect and process the following categories of personal data:
Information you provide directly to us, such as your name, email address, company name, phone number and the contents of any message you send through our contact form or by email.
Technical and usage information generated when you use the site, such as your IP address, browser type, device type, operating system, pages viewed, time spent on pages, referring website, and approximate location derived from IP address.
Cookie and similar technology data where you consent to non essential cookies, including analytics related identifiers and website usage events.
We do not intentionally collect special category personal data through this website. Please do not submit sensitive health, biometric, political, religious or other special category data through the contact form unless we specifically ask you to do so and identify a lawful basis for that processing.
3. How we collect your data
We collect personal data:
- when you complete and submit our contact form
- when you email us directly
- automatically when you use the website, through server logs and, where you consent, analytics cookies or similar technologies
- through service providers who support the operation of the website, such as website hosting, analytics, form handling and email delivery providers
4. Why we use your data and the lawful bases we rely on
We process personal data for the following purposes:
To respond to enquiries submitted through the website or by email.
Lawful basis: our legitimate interests in operating the business, responding to enquiries, and managing communications, or taking steps at your request before entering into a contract where your enquiry relates to a potential engagement.
To operate, secure and maintain the website, including monitoring performance, troubleshooting and preventing misuse.
Lawful basis: our legitimate interests in ensuring the security, availability and proper functioning of the website.
To measure and improve website performance and visitor engagement using analytics tools.
Lawful basis: your consent, where analytics cookies or similar technologies are used. You may withdraw that consent at any time through our cookie settings.
To comply with legal obligations, defend legal claims, and maintain appropriate records.
Lawful basis: compliance with a legal obligation and, where relevant, our legitimate interests in protecting the business and enforcing our rights.
5. Cookies and similar technologies
We use cookies and similar technologies to make the website function properly and, if you consent, to understand how visitors use the site.
Strictly necessary cookies may be set without consent where they are genuinely required for the operation or security of the website.
Analytics cookies will only be set if you choose to accept them through our cookie banner or cookie settings tool.
More detail is set out in our Cookie Policy below.
6. Google Analytics
If you consent to analytics cookies, we use Google Analytics, a web analytics service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, to help us understand how visitors use the site and improve performance and content.
Google Analytics may collect information such as pages visited, session duration, device and browser information, approximate geographic region, and interactions with the website. Google may also process identifiers associated with your browser or device.
Google Analytics is only activated after you give consent through our cookie banner or cookie settings tool. If you do not consent, Google Analytics will not be used on your device through this site.
You can later withdraw your consent at any time by reopening the cookie settings on the website and switching off analytics cookies.
7. Recipients of personal data
We may share personal data with trusted service providers who support our website and business operations, including:
- our website hosting provider
- our website maintenance and development providers
- our contact form or email service providers
- our analytics provider, where you consent to analytics cookies
- professional advisers such as lawyers, accountants or auditors where necessary
- public authorities, regulators, courts or law enforcement bodies where required by law or necessary to protect our legal rights
- These recipients process personal data either as processors acting on our instructions or, in some cases, as independent controllers.
8. International transfers
Some of our service providers may process personal data outside the United Kingdom or European Economic Area. Where this happens, we will ensure that appropriate safeguards are in place as required by applicable data protection law. Depending on the destination and provider, these safeguards may include an adequacy decision or approved contractual safeguards.
Where Google Analytics is used, Google may process data on servers located outside your jurisdiction, including in the United States. We rely on applicable transfer mechanisms and contractual safeguards where required.
9. How long we keep personal data
We keep personal data only for as long as reasonably necessary for the purpose for which it was collected, including to satisfy legal, regulatory, tax, accounting or reporting requirements.
Website enquiry data: typically retained for up to 24 months from the date of the last substantive contact, unless a longer retention period is necessary for an ongoing business relationship or legal claim.
Technical server logs: typically retained for up to 12 months, unless a shorter or longer period is required for security or operational reasons.
Analytics data: retained in line with the settings configured in Google Analytics and our internal retention practices.
If you would like more detail about our retention periods, you may contact us using the details above.
10. Your rights
Depending on your location and the applicable law, you may have the right to:
- request access to the personal data we hold about you
- request correction of inaccurate or incomplete personal data
- request deletion of your personal data in certain circumstances
- request restriction of processing in certain circumstances
- object to processing based on legitimate interests
- receive a copy of certain personal data in a portable format where applicable
- withdraw consent at any time where processing is based on consent
- lodge a complaint with the relevant supervisory authority
If you wish to exercise any of these rights, please contact us at contact@channelhealth.co.uk.
If you are in the UK, you may complain to the Information Commissioner’s Office. If you are in the EEA, you may complain to your local supervisory authority.
11. Data security
We use appropriate technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. However, no system or transmission over the internet can be guaranteed to be completely secure.
12. Third party websites
This website may contain links to third party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy notices before providing any personal data.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect legal, operational or technical changes. The latest version will always be published on this website with the updated date shown at the top.
Cookie Policy
Last updated: 7 April 2026
This Cookie Policy explains how Channel Health Limited uses cookies and similar technologies on this website, what they do, and how you can control them.
1. What cookies are
Cookies are small text files placed on your device when you visit a website. Similar technologies may include local storage, pixels, tags and scripts that store or access information on your device. These technologies can be used to enable core site functions, improve security, remember preferences, and, where you consent, measure usage and performance.
2. The categories of cookies we use
We use the following categories of cookies on this website:
Strictly necessary cookies
These are required for the website to function properly and securely. They may include cookies needed for page navigation, security, session handling, load balancing, consent preference storage and basic website administration. These cookies do not require consent where they are genuinely necessary.
Analytics cookies
These help us understand how visitors interact with the site, such as which pages are visited, how long users stay, and whether the site is performing effectively. We only use analytics cookies if you choose to accept them.
We do not use advertising or cross site targeting cookies unless and until this policy is updated to reflect that use and the website is configured to obtain the required consent first.
3. Legal basis for cookies
Strictly necessary cookies are used because they are necessary for the operation, security or delivery of the website or a service you request.
Analytics cookies are only used on the basis of your consent. If you decline analytics cookies, your visit will not be tracked through Google Analytics on this website.
4. How we obtain your consent
When you first visit the website, you will be shown a cookie banner or preference tool that allows you to:
- accept all cookies
- reject non essential cookies
- manage your preferences by category
Analytics cookies are not placed until you actively choose to accept them. You can change your preferences at any time by reopening the cookie settings tool available on the website.
5. Cookies currently used on this website
The table below describes the cookies and similar technologies used on this website at the date of this policy.
Cookie or technology
Provider
Category
Purpose
Duration
Consent preference cookie
Channel Health or consent platform provider
Strictly necessary
Stores your cookie preferences so the site knows whether optional cookies may be loaded
Up to 12 months
WordPress or website security cookies
Channel Health and website platform providers
Strictly necessary
Supports site security, session handling and core website functionality
Session or up to 12 months
Google Analytics cookies
Analytics
Helps us understand how visitors use the site, including pages viewed, session behaviour and general site performance
Typically between 24 hours and 2 years depending on the cookie
Other operational cookies used by the live site configuration
Relevant provider
Strictly necessary or analytics, depending on function
Supports website operation or, where consent is given, analytics measurement
Varies by cookie
5. Cookies currently used on this website
Below is a summary of the cookies and similar technologies used on this website at the date of this policy.
Consent preference cookie
Provider
Channel Health or consent platform provider
Category
Strictly necessary
Purpose
Stores your cookie preferences so the site knows whether optional cookies may be loaded
Duration
Up to 12 months
WordPress or website security cookies
Provider
Channel Health and website platform providers
Category
Strictly necessary
Purpose
Supports site security, session handling and core website functionality
Duration
Session or up to 12 months
Google Analytics cookies
Provider
Google
Category
Analytics
Purpose
Helps us understand how visitors use the site, including pages viewed, session behaviour and general site performance
Duration
Typically between 24 hours and 2 years depending on the cookie
Other operational cookies used by the live site configuration
Provider
Relevant provider
Category
Strictly necessary or analytics, depending on function
Purpose
Supports website operation or, where consent is given, analytics measurement
Duration
Varies by cookie
6. Google Analytics cookies
If you accept analytics cookies, Google Analytics may set cookies or similar identifiers on your device in order to generate aggregated usage statistics and reports. These cookies help us understand, for example, how visitors arrive at the website, which pages are viewed, and how users engage with the site over time.
7. How to manage cookies
You can manage your cookie preferences through the cookie settings tool on this website at any time.
You can also control cookies through your browser settings. Most browsers allow you to delete stored cookies, block future cookies, or notify you when cookies are being placed. Please note that blocking strictly necessary cookies may affect the functioning of the website.
8. Changes to this Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in the technologies used on the website, applicable legal requirements, or our business operations. The latest version will always be published on this page with the updated date shown above.